Shipping Information

Shipping Information:

All orders will ship the same day you order them.  If "free Shipping" is selected we will choose from UPS, FedEx, USPS, DHL, etc get your gear to you as economical as possible.  Here is a ground service map for times to get packages based on your delivery address. 

Shipping Customer Service 

Please email us or call 281-508-6485 for service information on your order.

Delivery Outside the 48 Contiguous States 

Call 281-508-6485 anytime for delivery charge information to Alaska, Hawaii and international shipments.  Most shipments will calculate pricing through the website but some are way off, we can get you an accurate quote via phone or email for your specific situation.  All applicable duties and taxes will be paid by the package recipient of international shipments. 
Bongo international shipping service, get your own US shipping address to cut shipping costs in half. Click below for more information 

SUPs, Wingboards, Efoils

Wingfoil boards have over a certain size have a flat shipping rate of $100.  For large boards (6.5' or more) Less Than a Truckload freight service will need to be arranged by us.  

SUP Boards have a flat rate of $100 within the lower 48 states of the USA.  for larger boards that require LTL service additional fees and shipping may apply. 

Efoils are shipped via flat rate $250 for everything (usually 3 separate boxes) or Free (if paying by wire transfer).  

Need It NOW! Delivery Service

For next business day delivery, call 281-508-6485 or email sales@houstonkiteboarding.com anytime for information based on your service needs and product selection. We will make every effort to satisfy your delivery requests. 

Return Policy
Returns & Exchanges

Return Policy:

We believe in offering the Very Best ...Value, Quality and Selection. You may return unused items for exchange or store credit at any time. If a customer wishes to recieve a cash refund for the product purchased a 25% restocking fee will be applied. Please include a copy of the receipt along with the unused product and original packaging. Any items deemed defective by our return center can only be returned or exchanged within 30 days from the date of purchase. We reserve the right to not accept used items within this time period based on the item's condition. For any item purchased through the Internet please follow the Return or Exchange directions below.

To Return or Exchange an item by Mail:

1. CONTACT US. Using the invoice you received with your item, indicate on the quantity and reason for each return item next to the item listing. Also indicate exchange or additional order items.

2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.

3. Address your package return to - Returns Department ( Your Order # ) 524 9th Ave N Texas City, Texas 77590 

4. We will issue a store credit for the cost of the item and the sales tax, if applicable. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.

Special & Custom Order Items:

You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on "rush" orders because production starts immediately.

Other Return Information

Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.

Problems With Your Order

I Didn't Get All Of My Items - If items are shipped seperately by us on muli-item purchases, you will not incur additional shipping charges for the split shipment. The invoice enclosed with your order indicates which items shipped. If you have additional questions please feel free to contact us.

My Order Didn't Arrive - Orders shipped through Federal Express or UPS can be tracked. To access tracking information about your order go to Track My Order. For orders shipped through United States Postal Service or through Freight, please allow up to ten business days for your order to arrive.

An Item Is Damaged or Defective - Your satisfaction is our number one priority and if an item does not meet your expectations, simply return it to us. You can mail most items back by using the return address on the invoice enclosed with your order. You will be refunded for the cost of the item and sales tax if applicable. 


Ordering Information 

Order by Phone, E-Mail, or Internet. 281-508-6485, sales@houstonkiteboarding.com
Payment methods: MasterCard, VISA, American Express, Discover, Novus credit cards; check or money order payable in US funds, and PayPal. 

We take great care to ensure the accuracy of all information online. We reserve the right to make corrections if an error does occur.